m9go Privacy Policy
Protecting your personal data at m9go is one of our core responsibilities. This policy explains what information we collect and why we use it.
Last updated: 30 October 20261. Introduction — About This Policy
m9go ("we", "provider") is a digital gaming platform for players in Myanmar. This Privacy Policy explains how we handle the personal data of anyone ("user", "you") who uses m9go services ("services").
By continuing to use this platform, you acknowledge that you agree to the data handling practices described in this policy. We may update this policy from time to time, and any changes will take effect from the date they are published on the website.
If you have any questions about this policy, please contact our customer support team at [email protected].
2. Information We Collect
When you register and use m9go services, we collect information in the following categories—
Personal Identification Details
Includes the username, date of birth, contact details, and any verification records you provide when opening an account.
Financial Information
Includes deposit/withdrawal records, payment methods (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer), and details required for financial verification.
Game Activity Records
Includes the games you played, bet amounts, bonuses received, and your activity history. These records are also used for responsible gaming purposes.
Technical Data
Includes IP address, browser type, device specifications, cookie data, and session logs showing how you browse the site.
3. How We Collect Information
We obtain information through the following methods—
3.1 Information You Provide Directly
Includes information received through registration forms, payment forms, and customer support interactions (Live Chat, Email).
3.2 Cookies and Tracking Technologies
Our website uses session cookies and functional cookies. These cookies maintain your login session and help keep the service stable. You can block cookies through your browser settings, but some parts of the service may not work properly.
3.3 From Third-Party Payment Processors
We receive financial verification records through payment services such as KBZPay, Wave Money, AYA Pay, and CB Pay. The policies of these services apply separately between you and them.
4. How We Use Your Information
We use the information we collect only for the following purposes—
- To create, verify, and update your m9go account and provide our services
- To process deposits and withdrawals and prevent financial fraud
- To make decisions on bonuses, VIP rewards, and responsible gambling matters
- To assist with customer support and technical troubleshooting
- To meet legal and regulatory obligations
- To carry out anonymised analytics for service improvement
- To send you important notifications related to your account
We do not sell your personal data to advertising companies. We do not share it with third parties outside the disclosures stated in this policy.
5. Sharing with Third Parties
We share your personal information with third parties only in the following circumstances—
5.1 Service Providers
This includes payment processors, IT service providers, and security auditors who help us deliver our products and services. These providers must handle data only according to our instructions and may not use it for their own purposes.
5.2 Legal Requirements
We may disclose information in accordance with the law when we receive a valid order from judicial authorities or in the course of financial fraud investigations.
5.3 Business Transfers
If changes occur to our business (such as a merger or acquisition), your data may be transferred to the new owner in line with this policy. You will be notified in advance if this happens.
6. Data Security Measures
m9go has technical and administrative security measures in place to protect your data—
- SSL (Secure Socket Layer) encryption — all data transmitted between our servers and your browser is encrypted
- Access to data is restricted by role-based access control based on business need
- Our servers are continuously monitored and security patches are applied regularly
- Staff receive ongoing training on personal data protection
We understand that no digital service can guarantee 100% security. To protect your account at all times, use a strong password and do not share it with anyone.
7. Data Retention Period
We retain your personal data for as long as needed to provide our services. After your account is closed, data may be kept for a defined period due to legal, financial compliance, or record-keeping requirements.
Once the legally required retention period has ended, we will securely delete your data or convert it into an anonymised form.
8. Your Data Rights
You have the following rights regarding your personal data—
Right of Access
You have the right to ask what data we hold about you.
Right to Rectification
You can request that inaccurate or incomplete data be corrected.
Right to Erasure
You can request that your data be deleted where there is no legal reason to retain it.
Right to Restriction
You can request that certain data processing be restricted, and we will inform you how we proceed during that period.
Right to Portability
You can retrieve the data you have provided in a readable format.
Right to Object
You have the right to object to our processing of your data in specific cases. We may decline the objection if we have valid grounds to do so.
To exercise any of the rights listed above, please contact us at [email protected]. We will do our best to respond to your request in a timely manner.
9. Age Restriction Policy
m9go services are for persons aged 21 and above (21+) only. We do not knowingly collect personal data from anyone under the age of 21. By using our services, you confirm that you are 21 or older.
If we become aware that a person under 21 has provided us with their data, we will delete that data immediately and close the relevant account.
10. Policy Changes and Notification
We may review and update this Privacy Policy from time to time. When changes are made, we will update the "Last revised date" on this page.
For significant changes, we will notify you in advance at the email address associated with your account. Continued use of our services after changes are published means you accept the updated policy.
11. Contact Us
Data Protection Enquiries
If you have any questions about this policy, data rights requests, or complaints, our Burmese-speaking support team is available 24/7—