Who do I contact if I think I have a gambling problem?

You can reach m9go's Live Chat in Burmese 24/7, or send an email to support@m9go.onl. We provide confidential support and will process any Self-Exclusion request immediately.

🛡️ Player Protection

m9go Responsible Gaming

Gaming should be fun. At m9go, we provide personal deposit limits, Self-Exclusion tools, and 24-hour support so every player can play safely.

Staying in Control

m9go is a platform that puts responsibility first for Myanmar players. Gaming is entertainment only — it should not be seen as a way to earn income. Set your budget in advance and only play with money you can afford to lose. Always keep in mind that losses are possible — that is the nature of gambling.

Only players aged 21 and above are permitted to play at m9go. Anyone under the age of 21 is strictly prohibited from using this platform. Please fill in your personal details accurately and register only with correct information.

When your stakes start to grow or you feel the urge to chase your losses — that is the moment to stop and seek help.

21+

21+ Only

m9go strictly enforces that only players aged 21 and above are permitted to play on this platform. Anyone under the age of 21 is prohibited from accessing and playing here.

Tools to Protect Players

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. This helps prevent overspending and keeps your gambling costs under control.

Temporary Time-Out

If you want a short break from gaming, you can take a 24-hour, 7-day, or 30-day Time-Out. During a Time-Out, your account cannot be accessed and you are fully paused.

Self-Exclusion — Blocking Yourself

If you feel gambling is becoming a problem, you can request Self-Exclusion for 6 months, 1 year, or permanently. Your account will not be reopened during this period.

Session Time Limit

Set a daily limit on how long you are allowed to play, so you can keep track of your gaming time. You will receive reminders at the right time to help you control longer sessions.

View Gaming History

You can check your game history and deposit/withdrawal records for the past 3 or 6 months. Use these records to keep track of your own spending.

24-Hour Support

If you run into any problems related to gambling, you can reach m9go's Live Chat and Email 24/7 in Myanmar language. We offer discreet, confidential support.

Signs to Watch Out For

These are signs that gambling may be becoming a problem. If any of the following apply to you, contact us right away.

Warning Signs

Feeling the urge to keep playing to win back losses
Neglecting family and work responsibilities to gamble
Borrowing or taking loans to fund gambling
Losing control over how much time you spend gambling
Hiding your gambling from people close to you
Gambling affecting your health or sleep

If any of these signs appear, you can reach out to m9go at [email protected] or get help through Live Chat.

Healthy Gambling Habits

Set a budget before you play and stick to it

Only play with money you can afford to lose — don't use money meant for family expenses

Set your own time limits and take regular breaks

Don't treat gambling as a way to make a steady income

Play with a clear head and know when the right time to stop is

If you feel like gambling is taking over, stop and take a break immediately

How to Use Protection Tools

You can easily use m9go's personal limit tools by following these steps.

Log in to m9go

Go to "Responsible Gambling"

Find the "Responsible Gambling" setting under the profile menu.

Choose Your Limit

Select and set a deposit limit, time limit, or Time-Out.

Request Self-Exclusion

If you need a longer Self-Exclusion, contact us via Live Chat — we'll take care of it right away.

Good to Know

Limits take effect immediately once set
Deposit limits can be lowered at any time, but increasing them requires 7 days' notice
You can only return to playing once the Time-Out period has fully ended
During a Self-Exclusion period, access is not permitted under any circumstances
All of these settings can be handled through Live Chat 24 hours a day
We fully respect your decision to set limits

Protecting Children and Young People

m9go strictly prohibits children and minors from participating in gambling. This platform is only open to players aged 21 and above. Family members should take the necessary steps to prevent children from accessing devices (phones, tablets, computers) that could be used to access this platform.

Make sure your login credentials (password, PIN) are kept secure so children cannot access them. Use screen lock and parental control software when you are not using your device.

If you suspect a child is accessing and playing on this platform, notify us immediately at [email protected] — we will investigate and act.

Family Protection Tips

Do not share your login password with children
Enable parental controls on your phone or computer
Keep your personal bank card and mobile wallet accounts secure
Have an open conversation with children about the risks of gambling
If something comes up, contact m9go support immediately

Responsible Gambling — Questions & Answers

Self-Exclusion is a way for a player to request that their m9go account be closed for a set period. You can choose 6 months, 1 year, or a permanent closure. During this period, the account will not be reopened. If you feel that gambling is becoming a problem, this is the strongest limit you can set.

Go to the "Responsible Gaming" section in your m9go account settings and set a daily, weekly, or monthly deposit limit at whatever amount you choose. Lowering a limit takes effect immediately. Increasing a limit requires 7 days' advance notice. You can also get help through Live Chat.

Time-Out is a short-term break lasting between 24 hours and 30 days — your account can be accessed again once the period ends. Self-Exclusion closes your account for a minimum of 6 months up to permanently, and can only be reopened after the period ends if you request it. If gambling problems are serious, Self-Exclusion is the recommended option.

You can reach m9go's Live Chat in Burmese 24/7, or send an email to [email protected]. We provide confidential support and will process any Self-Exclusion request immediately.

After your Self-Exclusion period ends, you can contact m9go Support to request that your account be reopened. However, we may ask you some questions related to your gambling wellbeing before doing so. The health and wellbeing of our players is always our priority.

m9go verifies players' personal information, and if we find that a player is under 21, the account will be closed immediately, any funds will be returned, and any disputes will be handled in accordance with the law. If you know of anyone under 21 who is playing, please notify us immediately at [email protected].

Don't hesitate to contact us

If you have questions about gaming, want to set personal limits, or need any help, the m9go support team is right here for you.

Games you can play safely at m9go

Practice responsible gaming while enjoying all the fun games m9go has to offer.