m9go Terms and Conditions

1 General Introduction

By accessing the m9go website (https://m9go.onl) or using the platform in any way, you confirm that you have read and accepted all the terms and conditions stated on this page. If you do not agree with these terms and conditions, you must stop using the website and leave.

m9go is a digital gaming platform for players in Myanmar, offering football betting, Live Casino, Slots, and lottery games. In providing these services, m9go always prioritizes the security of players' personal information and fair play.

2 Changes to Terms and Conditions

m9go may amend these terms and conditions at any time without prior notice. Any amendments will take effect from the date they are posted on the website. Players who continue to use the website after amendments are considered to have accepted the updated terms and conditions.

3 Account Registration Requirements

To register an account with m9go, the following requirements must be met:

• You must be 21 years of age or older.
• Only one account may be opened in your name; opening an additional account with the same personal details is strictly prohibited.
• The information you provide must be accurate and belong to you.
• You must be accessing of your own free will, and not from a location that restricts use of this platform.

4 Account Security

The player must keep their login credentials confidential. All financial transactions made from the player's account are considered the player's own responsibility. If any unauthorised access is noticed, m9go customer service must be notified immediately.

m9go may temporarily suspend a player's account with their consent, or if activity suggesting fraud is detected.

5 Accurate Information

Players must provide correct name, phone number, and payment details when registering an account. If any account is found to have been created fraudulently, m9go reserves the right to forfeit all funds in that account.

6 Deposit Methods

m9go supports the following payment methods:

• KBZPay
• Wave Money
• AYA Pay
• CB Pay
• Bank Transfer

Minimum deposit amount: 10,000 Ks (for all methods).

Once deposits are confirmed, they will be credited to the account immediately. Deposits will be reviewed for potential chargebacks unless there is no suspicion of fraud.

7 Withdrawals

Minimum withdrawal amount: 20,000 Ks. Withdrawal requests are normally processed within 1 hour.

Withdrawals will only be sent back to the same payment method used by the player and will not be transferred to third-party accounts.

Withdrawals may be reviewed or placed on hold in the following situations:

• When the account has not yet been verified
• When the bonus wagering requirement has not been completed
• When fraud or collusion is suspected

8 Only Play with Your Own Money

Players should not gamble with borrowed money, bank loans, or funds borrowed from trusted individuals. m9go encourages players to play only within their own means.

9 Welcome Bonus

m9go offers a 200% welcome bonus on the first deposit for new players; the maximum bonus amount is 100,000 Ks.

To withdraw bonus funds, a wagering requirement of 20x the bonus amount must be met.

10 Bonus Restrictions

• The welcome bonus can only be claimed once per person.
• If a withdrawal is made after claiming a bonus before the wagering requirement is met, the bonus funds may be forfeited.
• If a bonus is claimed by opening an additional account that shares the same IP address, payment method, or device, the bonus may be cancelled.
• m9go may modify or cancel any bonus promotion, even if prior notice was not provided.

11 VIP Program

m9go's VIP program has 4 tiers: Bronze, Silver, Gold, and Platinum. Players can move up tiers based on their betting volume and activity, and will receive weekly cashback as follows:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

12 Fair Play Policy

Players who access m9go must maintain fairness and transparency in gameplay. The following actions are strictly prohibited:

• Exploiting software glitches
• Colluding with other players to obtain bonuses
• Using bots or automated playing tools
• Playing on behalf of a third party

If any such violations are found, the account may be suspended or closed and any funds in that account may be frozen.

13 Game Results

m9go guarantees that all game results on the platform are fair, as they are generated by a Random Number Generator (RNG). m9go can review any dispute a player submits regarding game results, but there is a limit on the number of hand-change checks that can be requested.

14 Game Suspension and Account Closure

m9go may temporarily suspend games for maintenance or other operational reasons. Players who wish to suspend their own play must contact us via Live Chat, and m9go can arrange self-exclusion for players under its Responsible Gaming policy.

15 Intellectual Property

All designs, logos, software, printed materials, and digital content on the m9go website are the property of m9go. Reproduction, copying, or distribution without prior permission is not allowed.

16 Privacy

m9go takes care to protect players' personal data. All data is stored securely using SSL encryption and will not be sold or shared with third parties. For details on how personal data is handled, please visit the Privacy Policy page.

17 Cookie Usage

This website uses cookies to improve the player's gaming experience and to support our services. By continuing to use the website, you are considered to have accepted and agreed to the use of cookies.

18 Player Responsibility

Players who access and play on the m9go platform do so by their own decision and cannot hold m9go responsible for any money lost through gameplay. Players must understand that gaming is their own responsibility and that there is a risk of losing.

19 Technical Disconnections

If a game is interrupted due to an internet connection problem, server issue, or any other technical disconnection, m9go cannot be held responsible for any losses the player incurs as a result. However, if a game is interrupted due to a monitoring action on our end, m9go will work with the player to resolve the matter.

20 Third-Party Services

m9go may disclaim responsibility for service outages or errors caused by game software providers, and will make every effort to resolve such issues as quickly as possible.

21 Grounds for Account Closure

m9go reserves the right to close a player's account without prior notice under the following circumstances:

• When a breach of these terms and conditions is found
• When the information provided is found to be false
• When there is suspicion of money laundering
• When the player themselves requests account closure

22 Financial Disputes

If a financial disagreement arises between a player and m9go, the player must first read the FAQ and then contact us via Live Chat. The m9go support team is available 24/7 in Myanmar language.

23 Remaining Balance After Account Closure

Any bonus funds that have not met the bonus wagering requirements will be forfeited, and the remaining balance (real money) will be returned in accordance with m9go's refund policy. If a financial legal dispute arises, funds may be held for as long as the investigation takes.

For any questions about these terms and conditions, or any other gaming-related matter, you can reach us through m9go's 24-hour Live Chat service. To contact us by email, send a message to [email protected].

The m9go support team operates in Myanmar language only, so players can explain any issue they are facing directly in their own words.

For health and responsible gaming information, please visit the Responsible Gaming page.